FREQUENTLY ASKED QUESTIONS

We dispatch orders within 24 to 48 hours from our fulfillment center. Standard delivery takes 2 to 4 business days for metro cities (Delhi NCR, Mumbai, Bengaluru, Hyderabad, Kolkata) and 4 to 6 business days for the rest of India.

Yes! We offer FREE Pan-India Express Shipping on all orders above ₹999. For orders below ₹999, a nominal standard shipping fee of ₹79 is applied at checkout.

As soon as your package is dispatched, we send an SMS and WhatsApp message with your live tracking URL and courier details. You can also visit our Order Tracking page anytime and enter your Order ID to check real-time shipment progress.

Our tees are custom cut with an authentic modern streetwear drape — featuring dropped shoulders, a broader chest profile, and relaxed armholes. If you love the effortless, baggy streetwear aesthetic, order your standard true size. If you prefer a closer, semi-fitted look, order one size down.

Every Groovik piece is crafted from 100% super-combed heavyweight cotton. It is pre-shrunk and bio-washed for an ultra-soft hand feel, zero pilling, and breathable all-day comfort even in warm climates. We never compromise with thin, see-through materials.

To keep your graphics bold and fresh:
• Machine wash in cold water with mild detergent inside out.
• Do not use bleach or tumble dry on high heat.
• Iron on the reverse side; never place a hot iron directly onto the graphic print.

We offer a straightforward 7-Day Doorstep Return & Size Exchange policy. If you have any sizing issues, fit mismatches, or defects, you can request an exchange or return within 7 days of delivery.

Simply reach out to us via WhatsApp or email us at support@groovikstore.com with your Order ID. Our logistics partner will schedule a doorstep pickup from your address within 24 to 48 hours.

Once the item is picked up and passes basic quality checks, your refund is processed within 24 to 48 hours. For prepaid orders, it goes back to your original source (Cards/UPI/Netbanking). For COD orders, we transfer your refund directly to your UPI ID or bank account.

Yes, Cash on Delivery is available across 19,000+ pin codes in India. You can inspect the package and pay cash or UPI at the doorstep upon arrival.

We support all secure Indian payment modes: UPI (Google Pay, PhonePe, Paytm, CRED), Credit & Debit Cards (Visa, Mastercard, RuPay), and Netbanking through our 256-bit encrypted secure checkout.

Yes! You can apply coupon code GROOVY10 at checkout to get an instant 10% OFF on your entire cart.